Welcome back! You will never know how happy we are to have you.
Billing will automatically resume on your normal bill date in July at Oaks, Coatesville, and Wyncote.
Billing will automatically resume on your normal bill date in August at East Falls and Fishtown.
We will let you know on your first visit back if we need to update your account in any way.
East Falls and Fishtown Suspensions
Not ready to come back yet? We get it. All suspensions requirements and fees have been removed so that you can make the choice that is right for you, hassle free.
Claim your August suspension here.
This will suspend your August payment. Your membership will automatically reactivate (and be charged) on your bill date in September.
Need more time? Email us at email@example.com to let us know how we can help.
OUR COMMITMENT TO YOU:
We’re here to help (and we need yours, too).
We recognize that reopening during COVID-19 comes with a unique set of restrictions, and naturally, you may have questions or concerns. We are all in this together, so adhering to guidelines set forth and respecting others is central to the gyms being a welcoming environment.
Much like the risks associated with climbing, it is not possible for us to remove the inherent risk of COVID. All we can do, as a community, is minimize it to the best of our ability. To do so, we are implementing policies as outlined by the experts, and are respectfully asking for your considerate cooperation. PRG will continuously and tirelessly monitor new information, guidance, and workshop new ideas to implement to help us all achieve that goal.
Our number one priority for over 25 years has always been to navigate the risks that affect our community, to educate and empower every person who walks through our doors to protect themselves to the very best of their ability. That applies now more than ever. We are encouraging you to make the right choice for you, and will do whatever we can to make that possible. If there is a way we can serve you better, email us at firstname.lastname@example.org to let us know how we can help.
We will take measures to ensure social distancing during check in and throughout the gyms, where feasible. Walkways, benches, and front desks are all clearly marked, and we are asking participants to leave, at minimum, one unused rope between other climbers in roped areas.
We will gently remind all customers to be diligent about washing/sanitizing their hands consistently before, during, and after climbing.
We will increase and intensify our cleaning schedules in accordance with the PA Department of Health Guidelines.
We will be diligent about asking everyone to wear their mask at all times, unless they are exempt under the requirements of the law. We will be diligent about wearing our own masks.